by Kendra Budd, Associate Editor The majority of claims against restoration contractors are settled quietly—but every once in a while, a case can go public in a big way. One such case is Comey v. State Farm et al. The Comeys, a married couple, sued...
by Timothy E. Hull, CR Making sure the customer service failure does not happen again is the hardest part of the process, because it requires the business to make and keep a commitment to the customer. This past year my wife and I finally got around...
by Kendra Budd, Associate Editor Getting referrals from insurance agents is imperative to driving your restoration company—but it’s not always an easy thing to accomplish. Insurance agencies are always going to refer who they’ve worked with longest...