by Kendra Budd, Associate Editor The majority of claims against restoration contractors are settled quietly—but every once in a while, a case can go public in a big way. One such case is Comey v. State Farm et al. The Comeys, a married couple, sued...
by Timothy E. Hull, CR Making sure the customer service failure does not happen again is the hardest part of the process, because it requires the business to make and keep a commitment to the customer. This past year my wife and I finally got around...
by Kendra Budd, Associate Editor Getting referrals from insurance agents is imperative to driving your restoration company—but it’s not always an easy thing to accomplish. Insurance agencies are always going to refer who they’ve worked with longest...
by Isaac Peck, Editor Restoration contractors and remediators have had a long and difficult road when it comes to getting proper insurance coverage. In a recent policy audit conducted by OREP’s underwriting partner, ARMR, over 1,000 restoration...
by Kendra Budd, Associate Editor Today, there are entire industries built around mold: testing for mold, cleaning up mold, preventing mold, and the list goes on. Indeed, among many restoration and remediation firms, mold is very frequently a central...
by Tom Scalisi, Levelset From the outside, it might seem that working for insurance companies on behalf of homeowners in need is a solid business plan with very little room for error. Anyone who’s ever done this type of work knows better...
by Kendra Budd, Associate Editor Restoration contractors are often seen as heroes in times of natural disasters; but for every hero—there’s a villain. Unfortunately, there are some contractors and restoration companies that take advantage of people...
