by Kendra Budd, Associate Editor The majority of claims against restoration contractors are settled quietly—but every once in a while, a case can go public in a big way. One such case is Comey v...
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by Kendra Budd, Associate Editor The majority of claims against restoration contractors are settled quietly—but every once in a while, a case can go public in a big way. One such case is Comey v...
Read on
by Timothy E. Hull, CR Making sure the customer service failure does not happen again is the hardest part of the process, because it requires the business to make and keep a commitment to the customer. This past year my wife and I finally got around...
by Kendra Budd, Associate Editor Today, there are entire industries built around mold: testing for mold, cleaning up mold, preventing mold, and the list goes on. Indeed, among many restoration and remediation firms, mold is very frequently a central...
